Privacy policy

Privacy Policy

At iCraft UK, we respect your privacy and are committed to protecting your personal information. We understand that when you shop with us, you're trusting us with your data, and we take that responsibility seriously.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal information.

This policy applies to all visitors, customers and users of www.icraftdesign.co.uk.

Who We Are

This website is operated by: Akira Industries Ltd (Registered in England & Wales)

Trading as iCraft Design UK

Email: info@icraftdesign.co.uk

Website: www.icraftdesign.co.uk

For the purposes of UK data protection legislation, Akira Industries Ltd is the Data Controller responsible for your personal information.

Information We Collect

When you visit our Site, we automatically collect certain details about your device, such as your web browser, IP address, time zone, and cookies on your device.
As you browse, we also collect information about:

• The pages or products you view
• How you found our site (for example, via a search or another website)
• How you interact with the Site

This is referred to as “Device Information.”

We collect this information using:

• Cookies – small data files stored on your device that help us understand your preferences. (Learn more or manage cookies at www.allaboutcookies.org)
• Log files – which record actions on the Site (such as IP address, browser type, and time stamps).
• Web beacons, tags, and pixels – small electronic files that help us understand browsing behaviour.

When you make or attempt to make a purchase, we also collect:

• Name
• Billing and shipping addresses
• Payment information (credit card or PayPal details)
• Email address and phone number

We refer to this as “Order Information.”

Together, Device Information and Order Information make up your “Personal Information.”

How We Use Your Information

We use your Order Information to:

• Process and fulfil your orders (including payments, shipping, and order confirmations
• Communicate with you about your order
• Screen for potential risk or fraud
• Send updates or offers about our products (only if you’ve opted in)

We use Device Information to:

• Improve and optimise our Site’s performance and experience
• Analyse browsing patterns and marketing effectiveness
• Help prevent fraud and maintain site security

Sharing Your Personal Information

We share your information with trusted partners who help us operate our online store:

• Shopify powers our website. You can read their privacy policy at https://www.shopify.com/legal/privacy
  
• Google Analytics helps us understand how customers use our site. You can read their policy at https://www.google.com/intl/en/policies/privacy/ or opt out at https://tools.google.com/dlpage/gaoptout
  
  

We may also share information if required by law or to protect our rights.

Your Rights

If you are based in the UK or EU, you have the right to:

• Access the personal data we hold about you
• Request corrections, updates, or deletion of your data

To exercise these rights, please contact us at info@maaliandco.uk.

Please note that your information may be transferred outside of Europe (for example, to Shopify’s servers in Canada or the United States) for order processing.

Data Retention

We keep your order information for our records unless and until you ask us to delete it.

Personal Information

•            Name

•            Billing address

•            Delivery address

•            Telephone number

•            Email address

Order Information

•            Products purchased

•            Order history

•            Payment status

•            Delivery preferences

Technical Information

•            IP address

•            Browser type

•            Device type

•            Operating system

•            Website usage information

Marketing Information

If you choose to subscribe, we may also collect:

•            Newsletter preferences

•            Product interests

•            Marketing consent

How We Use Your Information

We only collect information that is necessary to operate our business and provide our services.

Your information may be used to:

•            Process and fulfil your orders

•            Deliver your purchases

•            Process payments securely

•            Communicate with you regarding your order

•            Respond to customer enquiries

•            Improve our website and services

•            Prevent fraud

•            Meet legal and regulatory obligations

•            Send marketing communications where you have given your consent
We share your information with trusted partners who help us operate our online store: Shopfy and Google

Personal information will never be shared with third parties.

We may also share information if required by law or to protect our rights.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information under one or more of the following lawful bases:

•            Performance of a contract

•            Legal obligation

•            Legitimate business interests

•            Your consent

Where we rely on your consent, you may withdraw it at any time. Payment Information

We do not store your payment card details.

Payments made through our website are securely processed by trusted third-party payment providers, including Shopify Payments, PayPal and other supported payment gateways.

These providers process your payment information in accordance with their own privacy and security policies.

Marketing Communications

If you choose to join our mailing list, we'll occasionally send you information about:

•            New product launches

•            Exclusive offers

•            Seasonal promotions

•            Creative inspiration

•            Workshops and events

You can unsubscribe at any time by clicking the Unsubscribe link included in every marketing email.

Cookies

Please see our separate Cookie Policy for further information.

Sharing Your Information

To operate our business, we may share information with carefully selected service providers, including:

•            Shopify

•            Payment providers

•            Courier companies

•            Website hosting providers

•            Marketing platforms

•            Analytics providers

•            Professional advisers where required

These organisations only receive the information necessary to perform their services and are required to protect your information.

We may also share information if required by law or to protect our rights.

International Transfers

Some of our service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to ensure your information remains protected in accordance with UK data protection laws.

How Long We Keep Your Information

We only retain personal information for as long as necessary.

Retention periods depend upon:

•            Legal obligations

•            Tax requirements

•            Customer service requirements

•            Business records

Once information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

•            Request access to your personal information.

•            Request correction of inaccurate information.

•            Request deletion of your personal information where applicable.

•            Restrict certain processing activities.

•            Object to direct marketing.

•            Request transfer of your information to another provider.

•            Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

Protecting Your Information

We take appropriate technical and organisational measures to safeguard your personal information.

These include:

•            SSL encryption

•            Secure Shopify hosting

•            Encrypted payment processing

•            Restricted employee access

•            Secure password management

•            Regular software updates

While no online system can ever be completely secure, we continually review our security practices to help protect your information.

Children's Privacy

Some of our products are designed for children; however, our website is intended for use by adults purchasing products for themselves or on behalf of children.

We do not knowingly collect personal information directly from children.

If you believe a child has provided personal information through our website, please contact us so we can investigate and, where appropriate, remove the information.

Third-Party Websites

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices or content of those websites.

We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons.
The latest version will always be available on our website.

Contact Us

Contact Us

If you have any questions about this policy, our privacy practices, or would like to make a complaint, please contact us at:

Akira Industries Ltd (Registered in England & Wales)

Trading as iCraft Design UK

Email: info@icraftdesign.co.uk

Website: www.icraftdesign.co.uk

If you're not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Why Your Privacy Matters

At iCraft Design UK, trust is at the heart of everything we do.

Whether you're placing your first order or you're one of our regular customers, we want you to feel confident that your personal information is handled responsibly, transparently and securely.

Protecting your privacy isn't simply a legal obligation — it's an important part of building lasting relationships with our customers.