Refund policy
Returns
You can return most unused items within 30 days of receiving your order.
To be eligible for a return, your item should be:
- unused and in its original condition;
- in its original packaging, where possible; and
- returned with all parts and accessories included.
You'll also need your order number or proof of purchase.
Your statutory rights are not affected by our 30-day returns policy.
How to Return an Item
Returning an item is simple:
1. Contact us
Email info@icraftdesign.co.uk within 30 days of receiving your order. Please include your name, order number and the item you would like to return.
2. We'll send you return instructions where applicable
Once we've received your request, we'll provide you with the return address and instructions.
3. Send your item back
Pack the item securely and send it to the address provided.
4. We'll process your refund
Once your return has been received and checked, we'll let you know and process your refund.
Please contact us before sending anything back so we can provide you with the correct return instructions.
Refunds
Once we receive your return, we'll check the item and let you know when your refund has been approved.
Approved refunds will be made to your original payment method.
We aim to process refunds as quickly as possible. Once processed and approved, please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
Faulty, Damaged or Incorrect Items
We take care when preparing your order, but if something isn't right, please let us know.
If your item arrives damaged, faulty, incomplete or you receive the wrong item, please email us at info@icraftdesign.co.uk as soon as possible.
Please include:
- your order number;
- a short description of the problem; and
- photographs of the item and packaging, where possible.
We'll review the issue and arrange a replacement, refund or other appropriate solution.
If we ask you to return a faulty, damaged or incorrect item, we will cover the reasonable return postage costs.
Exchanges
If you'd like a different product or design, the quickest option is to return your original item and place a new order.
If you need a replacement because your item is faulty, damaged or incorrect, please contact us first and we'll help arrange this.
Sale Items
Sale and promotional items can be returned in line with our returns policy unless clearly stated otherwise and permitted by law.
Any refund will be based on the price you actually paid for the item; hence proof of purchase is curtail.
Items We Cannot Accept for Return
We do not accept change-of-mind returns for certain items, including:
- items that have been used or damaged after delivery; or
- items returned with missing parts or components.
This does not affect your rights if an item is faulty, damaged or not as described.
Questions About Your Return?
We're happy to help.
Please email us at:
info@icraftdesign.co.uk
Please include your order number so we can help you as quickly as possible.
iCraft Design UK